FAQ

 

Does Aussieswim.com deal with startup brands?

Yes, we are here to give you a leg up in this cut throat world of the fashion industry. We are here to help and guide emerging designers down the right track, to minimize mistakes & losses by sharing over 25 years of our own successful industry and manufacturing knowledge by our founder, Maree Coates a veteran in the Swimwear manufacturing Industry.

Do I need to be an Industry member to use the Industry section of the website?

Yes, with the exception of the wholesale fabric store which is available to anyone with an ABN. However, Industry members will receive a further 5% discount on wholesale fabric and remnant prices.

Once an Industry member, can I use everything within the Industry section for my own brand?

Absolutely. There are free patterns and downloads that are put there for you to use as you wish. You can use anything as is or alter to suit your brand. We encourage this and will be constantly uploading new things for you to use.

You are free to use all the stores including the Wholesale Fabric & Remnant Store to buy and sell your left over production materials.

Can I list my garments in the online store if I am not an industry member?

Yes. If you are an established brand or have no need for the industry member section of the site, you can still sell your brand in our store. There is a $40 admin fee per listing however only Industry members will receive 90% of the purchase price from their sales. Non industry member listings will receive 50% and have the same terms and conditions as industry members.

Do I have to be an Australian brand to list products on the aussieswim.com website?

Aussie Swim & Industry is a platform for independent Australian brands to sell their garments, products and to help support and rebuild the Australian manufacturing industry. If you are an international brand wanting to break into the Australian market or wish to manufacture in Australia or use the businesses and services available on this site, you are able to list your garments in our online stores if you become an Industry member. Please note however your garments will be highlighted as an international brand unless you manufacture in Australia.

What are the Terms and Conditions for Industry Trade Members?

Download the full T & C's here

 

On the retail side of things....

Do I need to set up an account to make an online purchase?

No, you can shop at aussieswim.com without creating an account.

I've forgotten my password. What should I do?

If you have forgotten your password, follow the 'Forgotten Password' instructions on the sign in page. For security reasons we are unable to send your password via email.

Which size should I choose?

Click on the size guide on product listings page to find out the measurements of each garment type to determine your correct size.

How do I know if an item is in stock?

Only items in stock will be able to be purchased.

What payment methods does Aussieswim.com accept?

We accept Visa, MasterCard and payments via Paypal. Please sign up to a Paypal account should you wish to use this payment method.

Is it safe to use my credit card online at Aussieswim.com?

At Aussie Swim & Industry, your personal online security is important to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we do not store any cardholder account data. All credit card payment service are secure.

Do you ship internationally?

Yes

Does Aussieswim.com ship to Post Office boxes?

We deliver to PO Boxes within Australia only.