Returns & Exchanges

 
 

All purchases are able to be returned or exchanged within 14 days of receipt.

You may return any item for exchange of size or colour at your own cost with a self address post pack.

In the event that the purchased item is faulty the item will be exchanged for another of the same item, size and colour at the expense of Aussieswim.com.

If you simply do not like your item or do not wish to exchange it for another size or colour, a credit note for the same brand purchased will be issued to be used at Aussieswim.com within 12 months. The cost of sending the item back for a credit note will be borne by the purchaser.

 A refund is only given on the basis that the item/s are NOT opened, used, worn, tried on or damaged, and are in 100% re-saleable condition when we receive them back. The item is securely packed for return postage to ensure that the item and packaging is received back by us in original and re-saleable condition and that you do not stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.

Cost of mailing for a return or exchange that is not faulty will be borne by the purchaser. That is both sending back to the Supplier and then back to the customer. In the case of a faulty item then the cost will be borne by the supplier.

Please contact Aussie Swim & Industry at info@aussieswim.com or follow the return instructions note you will receive in your package to find out where to send your return to. In most cases this will be the address of the brand you have purchased.

We will credit you for returned items within 7 days of receipt of the item.